Online Shop Return Policy

At MacTings we strive to provide our customers with high-quality handmade products crafted with care and attention to detail. We want you to be completely satisfied with your purchase. However, we understand that sometimes items may not meet your expectations or may arrive damaged. Therefore, we have formulated the following return policy to ensure a smooth and satisfactory shopping experience:

1. Returns and Exchanges:

• Personalized or custom-made items and personal items (lip glosses, lip balm, body oil ) are not eligible for return or exchange unless they arrive damaged or defective. You will then need to email a picture of the damaged item immediately after receipt.

• Non personalized items may be returned within 7 business days after purchase.

 

2. Damaged or Defective Items:

• In the unfortunate event that your item arrives damaged or defective, please contact us immediately upon receipt.

• We may request photographic evidence of the damage to facilitate the return process.

• Upon verification, we will provide a replacement or issue a refund, including any shipping charges incurred.

3. Refunds:

• Refunds will be issued to the original form of payment used for the purchase.

• Once we receive the returned item and verify its condition, we will initiate the refund process.

• Please allow up to [7] business days for the refund to reflect in your account, depending on your payment method and financial institution.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).

• We recommend using a trackable shipping method for returns to ensure the safe and timely arrival of your items.

5. How to Initiate a Return:

• To initiate a return or exchange, please contact our customer service team with your order number and reason for return.

• We will provide you with further instructions on how to return the item and address any concerns you may have.

6. Exceptions:

• Sale or clearance items are final sale and not eligible for return or exchange unless they arrive damaged or defective.

7. Contact Us:

• If you have any questions or need assistance with your return, please don't hesitate to contact our customer service team at [info@mactings.com].

Note: Our return policy is subject to change without prior notice. Please refer to this page for the most up-to-date information regarding returns and exchanges.

Thank you for shopping at [MacTings]. We appreciate your support and trust in our handmade products.

 

 

Online Shipping Policies

At MacTings, we are committed to delivering your creative handmade treasures to you safely and efficiently. We aim to provide transparent and reliable shipping services to ensure a delightful shopping experience. Please review the following shipping policy for information on shipping methods, delivery times, and related details:

1. Shipping Methods:

• We offer standard shipping for all orders within the US.

• Expedited shipping options may be available at an additional cost, depending on your location and the weight/size of your order.

2. Order Processing Time:

• Orders are typically processed and dispatched within [2] business days of order placement.

• Personalized or custom-made items may require additional processing time. Please refer to the product description for specific details. Once order is placed we will provide an timeframe from production to shipping time.

3. Shipping Rates:

• Shipping rates are calculated based on the total weight of your order and your shipping destination.

• We may offer free shipping promotions for orders that meet certain criteria. Please check our website or promotional emails for any ongoing offers.

4. Estimated Delivery Times:

• Standard shipping typically takes between [5] to [10] business days for domestic orders, depending on your location.

• International orders may take longer to arrive, ranging from [15] to [30] business days, depending on customs clearance and local postal services.

• Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather delays or peak holiday seasons.

5. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email containing tracking information.

• You can track the status of your shipment using the provided tracking number through our website or the carrier's website.

6. Shipping Restrictions:

• We currently ship to within the United States and its territories only.

• Certain items may be subject to shipping restrictions or regulations based on their nature or materials. We will notify you if any such restrictions apply to your order.

7. Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete to prevent any delays or delivery issues.

• We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping charges may apply for reshipment.

8. Shipping Insurance:

• We may offer shipping insurance for an additional fee to protect your order against loss, theft, or damage during transit. Please inquire about this option during checkout.

9. Contact Us:

• If you have any questions or concerns regarding shipping or need assistance with your order, please contact our customer service team at infoe@mactings.com.

Thank you for choosing MacTings. We appreciate your support and look forward to delighting you with our handmade creations.

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